In this instance we recommend performing a banking report on the card machine and contact your merchant acquirer if advised to do so. Card Terminal and Host Do Not AgreeĬard terminal error message (73). We would also recommend speaking to Wireless Terminal Solutions who will support you in attempting to get the situation resolved. cashback), may not be an activated feature on your existing merchant account and you should contact your merchant acquirer immediately to discuss adding this feature. Invalid Message ContentsĬard terminal error message (49). If this error message persists, please call a technical member of staff who will attempt to rectify the situation for you. We would recommend the terminal user checks the telephone line and attempts to retry the transaction on the card terminal. No Dial ToneĬard terminal error message (22). Please call the WTS technical help-desk on the number provided quoting the diagnostic card terminal error message. If the card terminal error message persists, please contact a member of the technical team.Ĭard Terminal error messages – (17 or 10) – this problem specifically relates to a transaction failure on either a portable card terminal or a mobile terminal. If this fails, please select a network manually. Leave for an additional 2-3 minutes and see if the card machine is displaying any of the following – GPRS, Network Bars and a Network. Replace the sim and then turn the terminal back on. Remove the roaming sim card from the device, and gently wipe the metal chip on the sim. We would recommend you switch off your card machine and leave the unit for a minimum of 30 seconds. These codes specifically relate to the GPRS units, and we have a few procedures on how to rectify this. In situations like this, the transaction that the customer is attempting to process will void and display a diagnostic code at the bottom of the till roll with either ‘ 41414141’ or ‘ 82828282’. GPRS/GSM terminals are reliant on a mobile signal and this can be as a result of the network going down within a certain area or location. Alternatively you can ask the customer to try an alternative payment card.Ī communication error can occur for several reasons. Once the issuing bank confirms this, you can attempt to try the transaction again. In a situation like this, we would recommed getting the customer to phone their bank directly and question why the payment was declined. If you are attempting to process a payment, and you receive the card terminal error message “Do not honor” – the issuing bank is preventing the transaction from being authorised, and instructing you (the seller of the item) to not honor the card. Occasionally you may have card terminal error messages on your machine, and whilst our technical team will always endeavor to support customers on this, some prefer to understand what these card terminal error messages mean and how they impact their business. EPOS Systems Beauty Salons and Hairdressers.EPOS systems for the Hospitality Industry.EPOS Rental for Festivals and Outdoor Events.IT solutions for events and exhibitions. International Credit/Debit Card Machine Rental.Short Term Card Machine Hire For Trading at an Event. Short Term Card Machine Hire For Event Organisers.Wireless Terminal Solutions Special Offers.
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